Privacy Policy

This website puhomesolutions.com is owned and operated by Rajkumar Das, proprietor of PU Home Solutions (GSTIN 19CGPPD5814A1ZK), 3rd Floor, Flat No. 616, Basundhara Homes Apartment, Mahamayatala Road, Near Care Service Centre, Garia, Kolkata, West Bengal 700084, India. “We”, “us” and “our” refer to PU Home Solutions and its digital-services unit RK Studios. “You” refers to the visitor or customer.

This policy explains what information we collect and how we use it.

1. Information we collect

• Contact details you share: name, phone number, email, business name and city.
• Project details: your requirement, content and files you send us.
• Messages you send us on WhatsApp, Facebook Messenger, Instagram or email.
• Payment information such as transaction ID, amount and status. Card and bank details are entered on the payment gateway's secure page and are not stored by us.
• Basic technical data from this website (browser type, pages visited) that our hosting provider may log.

2. How we use it

• To reply to your enquiry and prepare a quote.
• To deliver and support the services you buy.
• To process payments, issue GST invoices and keep records required by law.
• To send you updates about your project. We will send promotional messages only if you agree, and you can opt out at any time.

3. Automated replies and AI

We use automated systems and an AI assistant to reply to messages on our Facebook page and other channels. These systems may read your message and store your contact details and requirement so that we can follow up. A human reviews every quote before it is sent.

4. Sharing

We do not sell your personal information. We share it only with service providers needed to run our business, such as the payment gateway (for example Cashfree Payments), Meta platforms, email and cloud hosting providers, and when required by law.

5. Security and retention

We use reasonable security measures to protect your information. We keep it only as long as needed for the purposes above or as required by tax and other laws.

6. Your choices

You can ask us to access, correct or delete your personal information, subject to legal record-keeping requirements, by emailing us.

7. Cookies

This website does not use advertising cookies. Our hosting provider and font provider may use technical logs needed to serve the website.

8. Grievance Officer

Rajkumar Das, email puhomesolutions@gmail.com. We acknowledge complaints within 48 hours and aim to resolve them within 7 working days.

Contact

PU Home Solutions (Proprietor: Rajkumar Das)
3rd Floor, Flat No. 616, Basundhara Homes Apartment, Mahamayatala Road, Near Care Service Centre, Garia, Kolkata, West Bengal 700084, India
Phone: +91 94775 95877 · Email: puhomesolutions@gmail.com